Returns Policy

Solid Ground Outdoors - Refund Policy

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Returns
Our returns policy lasts 14 days.

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused (you are allowed to try it on) and in the same condition that you received it.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and refunded it.
Your refund will be processed, and credit will automatically be applied to your original method of payment, within a certain amount of days (bank dependant).

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@solidgroundoutdoors.com

 

Sale items.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@solidgroundoutdoors.com and send your item to:

Solid Ground Outdoors
11 Knockgreenan Avenue
Omagh NI
BT790EB.

 

 

Shipping
To return your product, you should mail your product to:

Solid Ground Outdoors
11 Knockgreenan Avenue
Omagh NI
BT790EB.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £45, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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